Refund and Return Policy


At Shorkom, we strive to ensure customer satisfaction by providing a seamless and secure experience. In case of cancellations or refund requests, the following policy applies:

1. Return Requests

Conditions for Returns:

  • Users may submit return requests within a specified timeframe from the date of purchase or service delivery, as defined in the agreement terms.

2. Refund Conditions

Users are entitled to request a refund in the following cases:

  • The service was not delivered within the specified timeframe.
  • The service delivered does not match the agreed-upon description or standards.

All refund requests are subject to review in accordance with the contract terms.

3. Cancellation Procedures

  • Within 14 Days of Registration: Subscriptions can be canceled without any additional charges.
  • After 14 Days: Refunds are not issued except under exceptional circumstances.

4. Processing Refunds

  • Refund requests will be processed within 7 business days of approval.
  • Refunds will be issued to the same payment method used during the subscription.

5. Refund Eligibility

Full Refund:

  • Applicable if the order is canceled before the service execution begins.
  • Applicable if the service is not delivered as described.

Partial Refund:

  • May apply if the order is canceled after the service has started or if the service is partially delivered.

Return Period:

  • Requests must be submitted within a defined period from the payment or service date.
  • Supporting evidence may be required, such as proof of incomplete or unsatisfactory service.

6. Refund Process

To submit a refund or cancellation request, follow these steps:

  1. Contact Support: Reach out to our customer support team at support@shorkom.om with your request details.
  2. Provide Required Information: Include all necessary information and any supporting documents to help process your request.

7. Exceptions to Refunds

Refunds may not apply in cases where:

  • The service has been fully delivered.
  • The return period has expired.
  • Specific exclusions are outlined in the agreement.

8. Policy Updates

This refund and cancellation policy may be updated periodically to reflect changes in laws, regulations, or internal policies. Updates will be published on this page, and by continuing to use our platform, you agree to the revised policy.

9. Contact Us

For inquiries about the refund and cancellation policy, or to submit a refund request, contact us through:

For the latest version of this policy, visit: shorkom.om/refund.html.

Note: All requests are subject to review, and the processing time may vary based on the nature of the request and payment provider policies.