Guarantees Policy


Guarantees Policy for Clients

Shorkom is committed to providing a seamless and satisfactory experience for all users. The Guarantees Policy outlines our commitments to quality, support, and compliance, ensuring transparency and trust.

1. Quality Assurance

  • Shorkom ensures that all services provided through the platform meet high-quality standards and align with agreed-upon terms.
  • In case of dissatisfaction due to a breach of quality standards:
    • Clients are entitled to request revisions.
    • Compensation may be provided based on the agreement and is the responsibility of the expert (service provider), particularly if the issue affects the client’s project outcomes.

2. Transparency and Reliability

  • All service providers on the Shorkom platform are verified professionals with proven expertise in their respective fields.
  • Detailed service descriptions and pricing are provided upfront to help clients make informed decisions.

3. Support Availability

  • Shorkom offers dedicated customer support to address inquiries and resolve issues.
  • Support is available 7 days a week to assist clients in using the platform, resolving disputes, and managing service requests.

4. Compliance with Laws

  • All services provided comply with Omani laws and applicable international standards.
  • Services are delivered in adherence to the platform's terms and local legal requirements.

5. Payment Security

  • Payments processed through Shorkom are securely handled via approved payment gateways.
  • In the event of disputes, funds may be held until the resolution process is complete, ensuring fairness for all parties.

For the latest version of this policy, visit: shorkom.om/guarantees.html

For any inquiries or support, you can reach us at: