About Shorkom

Shorkom LLC is a limited liability company registered in Muscat, Seeb, Sultanate of Oman, under registration number 1494789. Shorkom aims to provide an innovative platform connecting service providers (individuals and companies) with service requesters (individuals, companies, and institutions), fostering efficient and reliable interactions for offering and receiving services.

Shorkom is dedicated to creating a professional and secure environment that supports the goals of individuals and businesses. Through an innovative, inclusive, and diverse platform, Shorkom offers integrated services, including consultations, specialized services, and marketing, as well as advanced offerings such as artificial intelligence, governance, compliance, risk management, cybersecurity, data science, and information management delivered by experts and specialists. Shorkom is committed to maintaining the highest standards of quality and transparency to ensure user satisfaction.

Article 1: Introduction and Definitions

Introduction

Welcome to Shorkom, the ideal platform for connecting service providers with service requesters online. Shorkom offers a comprehensive platform for individuals and businesses to find and hire specialized services across various fields, including consulting, design, and project management.

• Platform and Services Provided:
  • Shorkom specializes in consultancy services, linking experts from various fields with community members seeking professional consultations and services.
  • Services include creating RFPs (Requests for Proposals), drafting detailed proposals, designing professional logos, custom designs, and managing contracts for software development and business growth projects.
• Users:
  • Service Providers: Individuals or companies registered on the platform to offer specialized services, including expertise in consulting, services, and products.
  • Service Requesters: Individuals or companies seeking specific services through the platform, such as businesses looking for specialized consulting or individuals needing design or project management services.

Article 2: Legal Provisions

Commercial Use License:

• License: A perpetual, exclusive, non-transferable, and global license is granted for the commercial use of deliverables for permitted purposes only. This license is valid solely for the purposes defined in this document.
• Intellectual Property Rights: Service providers retain all ownership rights related to the products or services delivered through the platform.
• Permitted Commercial Purposes: These include advertising, promotion, and integration into products or programs. Unlawful, unethical, or defamatory uses are strictly excluded.
• Compliance with Terms: The license is subject to Shorkom’s terms and conditions and does not provide warranties. Neither Shorkom nor the service provider is liable for claims or damages arising from the use of the license or deliverables.

For details, visit Governance and Legal Policy.

Responsibilities of Parties:

• Service Providers: Service providers bear primary responsibility for the quality of services delivered and ensuring compliance with the legal and commercial standards defined in the agreement.
• Shorkom: Shorkom is not responsible for claims or damages arising from services provided by service providers, as the responsibility lies with the providers themselves.

Article 3: Operational Terms

Terms of Use:

1. Registration: Users must register on the platform with accurate and complete information, including name, email, and phone number.
2. Permissible Use: The platform is strictly for lawful purposes. Activities that are illegal or misleading are prohibited.
3. Payments: Shorkom specifies accepted payment methods, such as credit cards, bank transfers, or other approved options. Users must pay as per the agreements in service requests.
4. Updates to Terms: Shorkom reserves the right to update terms and conditions periodically. Users will be notified of changes via email or platform notifications. It is the user’s responsibility to review terms regularly to ensure compliance.

Article 4: Privacy Policy

Data Collection:

• Types of Data: Personal information such as name, email, payment details, and other necessary data to enhance user experience and provide services.
• Methods of Data Collection: Data is collected during registration, payment transactions, or user interactions on the platform.

Use of Data:

• Improving Services: Data is used to enhance services and provide a personalized user experience.
• Sharing Data: Personal data is not shared with third parties unless required by law or essential for service delivery.

Data Protection:

• Security Measures: Advanced security measures protect personal data from unauthorized access, misuse, or disclosure.
• Storage: Data is stored on secure servers, with all necessary precautions taken to ensure its safety.

For details, visit Privacy Policy.

Article 5: Refund and Return Policy

Refund Requests:

• Users may submit refund requests within a specified period from the date of purchase or service delivery, as per the agreement terms.

Refund Conditions:

• Refunds are applicable in cases where:
  • Services were not delivered within the agreed timeframe.
  • Services did not match the description or agreed standards.
• Refunds are subject to contract review.

Cancellation Policy:

• Subscriptions can be canceled within 14 days of registration with no additional charges.
• Cancellations beyond this period are non-refundable except under exceptional circumstances.

For details, visit Refund and Return Policy.

Shorkom's Guarantees

1. Service Quality: Shorkom ensures high-quality services that meet user expectations.
2. Customer Support: Support is available throughout the week to address service-related issues.
3. Compliance: All services comply with Omani laws and regulations.

For details, visit Guarantees Policy.

Platform Overview and How It Works

1. About the Platform: Shorkom is an interactive platform connecting service providers and requesters online, offering access to various specialized skills and expertise.
2. How It Works:
   • Registration: Users can register as service providers or requesters, completing profiles with relevant information.
   • Search and Interaction: Users search for specific services or post service requests, enabling communication and collaboration between parties.
   • Order Management: Tools are available for managing requests, tracking progress, and making payments securely.
3. Maximizing Benefits:
   • Users are advised to review provider profiles carefully, read user reviews, and ensure service compatibility with their needs.
   • Leverage platform features such as performance ratings, challenge management tools, and communication options for the best experience.